“I look for reliability, dependability even more than a technical background,” he says. Joe Miskulin, manager at State Farm Central Monitoring Services of Bloomington, Ill., another Five Diamond facility, notes that finding the right fit first is always important. “Our dispatchers must also have the perfect blend of professionalism, personality attributes, ability and a sense of duty.” “We believe that qualifying candidates with the potential to be a successful dispatcher is determined by more than education, experience and attitude,” says COPS President and COO Jim McMullen. According to the company, it takes a minimum of 18 months - and six levels of training on the job - to achieve what is called a “level-six expert” status. To find the right fit, applicants are screened with a proprietary personality profile and, once hired, receive 120 hours of off-line training, followed by hours of tandem training with an experienced dispatcher. Challenging them to be the best they can be through continuing education is essential to success for your business.ĬOPS Monitoring, the CSAA 2014 Central Station of the Year, is - needless to say - serious about finding the right dispatchers and giving them the training needed to succeed. What enables central station monitoring to make the difference in thwarting crime and saving lives is people. The essentials can be boiled down to: finding the right kind of person for the job getting the right initial training and providing ongoing education for supervisors as well as operators.Įducation and training for central station operators is not optional. What are the essentials of finding and training central station operators? After a central station provider finds a good candidate, what education is provided to help him or her excel at the job and contribute to the success of the company?ĬSAA’s Five Diamond Central Stations are prime sources for tips and resources in this area. Simply put, the performance of the operators can make or break your business. But the success of a central station still depends on the skill of the people staffing it. Technology developments in alarm monitoring are exciting and can improve the performance of your company.
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